To provide quality products, service & pricing to our diverse consumers.

Faq's

How long does it take for delivery?

We endeavour to have your order delivered within 5 business days of receiving payment. Goods are usually dispatched within 24-48 hours and you will receive an email notification and tracking number immediately your goods are shipped.

If your order does not arrive within a reasonable delivery time, please contact us on 1800 968 289 so we can ascertain the status of your delivery.


Can I order by phone?

Yes, we will be happy to take your order by phone.

Damaged Goods or a Problem with your purchase?

Contact us as soon as possible and we will help you resolve your issue. We strive to ensure every single customer is 100% happy with their purchase and the service we provide. Otherwise we provide a full, no questions asked money-back guarantee. Your complete satisfaction is our goal.

Technical Questions and general product information 

At YouBuyOnline, our customer support team are here to help. You can phone us on 1800 968 289 or email us at sales@youbuyonline.com.au with any product question.

Customer Pickups and Inspections

All of our products are shipped directly from an external warehouse, which means we do not have a showroom available for inspection of our products before purchase.

For this reason, we offer a 30 Day No Questions Asked Money Back Guarantee, which gives you the opportunity to try out your new purchase for 30 days in your own home. If you are not 100% satisfied, or you change your mind for any reason, you are welcome to send it back for a full refund of your purchase price.

Wish to make a bulk purchase for your school, church or business?

We can offer discounts on bulk purchases. Phone us direct and we will negotiate a bulk purchase price with our suppliers for even greater savings.

 

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